Returns & Refunds
Returns and exchanges can be made up to 21 days after receipt of goods. Refunds and exchanges will only be offered on defective or faulty products within the 21 day policy time frame.
No refunds are available on sale items.
If your goods are faulty or defective, we will pay the postage costs to resend the replacement. Returns must be in the same condition as they were despatched and should be accompanied by the original invoice. Please note that all shipping and handling costs for return of items are the customers responsibility. We
recommend packaging the item well and using a tracking service when returning products as we don’t take any responsibility for products damaged or lost when being returned to us.
We hope you love your Madagascan product as much as we do! Time is taken to ensure each product sent is of a high standard. Please note that each product is handmade by Artisans from Madagascar and may have minor inconsistencies in colour, size, weave and stitch. Such inconsistencies will not be deemed “faulty”. Small defects are not to be deemed as “faults”, but as part of the precious product
you are purchasing.